1) Booking Enquiries/Confirmation
Thank you for enquiring about staying at one of our beautiful holiday properties.
We promise to contact you as soon as possible in regards to your booking enquiry (usually within one working day) to advise you of the status of your enquiry. If you don’t hear from us within the timeframe, please re-contact us.
A booking is only confirmed once the deposit has collected.
When making an instant booking through a booking site, we reserve the right to decline the booking and refund any deposit or payment that has been made in full.
Should we not accept a booking request, any accommodation and booking fees already paid through the booking sites (Bookabach, Home Away, Airbnb etc) with their payment methods will be refunded to you by the booking site; we take no responsibility for any charges through the booking sites.
A booking fee of 3% applies on all booking.
2) Booking Periods and Minimum Nights
Property specifics of minimum stay over Christmas holiday period applies, subject to availability and Bach Breaks sole discretion.
All other times a two consecutive nights minimum stay applies, except where a specific property listing has a shorter or longer minimum.
Reduced nights may be considered subject to availability and at Bach Breaks discretion.
3) Persons on Booking and Maximum Occupancy
Bookings must not exceed the maximum number of people specified on the property listing unless previously discussed with and agreed by the Bach Break Team.
The booking is only valid for the number of persons and group configuration as indicated on the booking confirmation. Any changes to the bookings should be communicated to and agreed by the Bach Break Team, in writing, to ensure the booking remains valid.
4) Cancellation Policy
If you need to cancel a booking, please let us know as soon as possible as we may be able to offer the property to others.
Bach Break Taranaki list their properties on various channels (booking websites). Each booking website has its own cancellation policy rules. Sometimes we cannot affect what the cancellation policy is, nor can we adjust it or provide refunds/transfers/etc.
In every case, your cancellation policy will depend on the channel you booked through. Please be sure to read and understand this information BEFORE you book. If you have any questions, you can reach out to us beforehand, or place your booking on our website at www.bachbreak.com, where our standard cancellation policy applies.
We require a 50% deposit of the total booking charges when a booking is confirmed.
Travellers who cancel at least 30 days before check-in will get back 100% of the amount paid. If you cancel within 30 days before check-in, you will lose 100% of your payment.
Premature departure during a booking will not be eligible for any refunds.
Bach Break does not offer refunds for weather events, covid, traffic delays, concerts or event cancellation or natural disasters. You are encouraged to take out travel insurance to cover such events.
5) Payment Policy
Bach Break uses the secure Hosted Payment page solution from Worldpay to process online payments.
We take website and credit card security extremely seriously, and always provide a secure safe platform (via secured third party apps) on which to conduct online transactions.
We use SSL certifies to process your online payments. All credit card information stored in our system is encrypted and access is restricted.
6) Your obligation to Bach Break
You are responsible for making Bach Break aware of any medical or physical conditions that you or any person included in your booking has, including conditions that require ongoing treatment and/or continual access to power. Failure to disclose any medical condition that would require continual treatment while staying at one of our properties relieves Bach Break of any responsibilities, should any issue relating to said medical condition arise. Please be aware that we are not available 24 hours a day, 7 days a week, so any special requirements need to be made during business hours 9am to 5pm to ensure we have enough time to action said requests.
7) Person making the booking
The person making the booking, must be present and onsite at the property throughout the stay unless agreed in writing by the Bach Break Team.
8) Rental charges
A 50% deposit of the total charge is required within 1 day of booking confirmation. Failure to pay the deposit may result in the cancellation of your booking.
If the booking is last minute, i.e made within 7 days prior to your arrival the total amount of the charges is required at time of booking.
The balance payment of your stay is required at a minimum 7 days prior to your stay.
All rates are valid and applicable at the time of booking, regardless of any subsequent changes.
9) Check in and Check out times
Check in time is 3pm and check out time is strictly 10am. Due to back-to-back bookings please ensure you have departed the property no later than this time.
We offer a noon check-in and noon check out service for a fee. This service is subject to availability. It may not be available in peak times and summer months. Please check with us on availability prior to your stay.
10) Cleaning and Rubbish
A compulsory charge for linen, towels & a part clean is included in every booking.
Guests are required to 1) leave the property tidy 2) ensure all rubbish is in the correct receptacle are in the correct bins and sorted 3) clear the kitchen benches and load and turn on the dishwasher 4) ensure the lights, heaters and appliances are turned off 5) ensure windows and doors are locked and the key is returned to the key box. Please check your personal property isn’t left behind!
Guests do not have to: clean bathrooms, vacuum, remove rubbish from the property (unless you have excess bottles/recycling and don’t wish to be charged for the disposal) or mop prior to your departure. If the property is not left in a tidy condition (as detailed in the on-site property manuals) an extra cleaning fee will be incurred.
Bach Break offers an end of stay cleaning service. If you don’t want to tidy the property prior to departure, we can do so for you. You can purchase this at the time of your booking, or up to 24 hours before your departure by contacting email@example.com
We kindly ask that you put out any full red council rubbish bags and the recycling bin and/or the blue glass bin, if you are staying at a property on the day of rubbish collection.
If you are not at the property on the day of collection, we ask that you dispose of any rubbish in said rubbish bags and recycling bins in the designated place at the property and we will remove it for you. In the event that you have excess bottles over and above what would be level with the blue bottle bin excess rubbish charges will apply, or you can take them with you. The New Plymouth Transfer Station is located at Colson Rd, Glen Avon, New Plymouth 4372
We provide hotel quality, professionally laundered linen & towels for each guest, plus floor towels, facecloths and tea towels.
Beach towels are not provided at the properties. These have to be brought by yourself. The towels included in the rental cannot under any circumstances be taken off the property for other uses.
12) Additional Services and Charges
Depending on which channel (booking website) you made your booking through, there may be additional charges, fees and alternative cancellation policies. Bach Break Taranaki are not in any way responsible for these additions or changes to our base services, charges and policies. We are bound by the terms and conditions of each channel. To query or challenge any channel specific fees or policies you need to contact that channel directly.
13) Other rules; Respect the House
In addition to anything stated in these terms, a breach of the following rules will result in possible eviction from the property and/or up to $1000 being charged per occurrence.
Water is a precious resource in New Zealand. Some of our properties may be on tank water, with no public town supply. Please be careful with water usage. Washing cars, boats, jet skis, kayaks etc. is not permitted on the property unless agreed with the Bach Break Team.
15) Reporting an Issue
Should you have any issues with the property during your stay, please notify the Bach Break Team on email; firstname.lastname@example.org or the office number on 067584696 8.00AM to 5.00PM. In the event of an urgent matter please contact the Bach Break Taranaki after hours urgent number 067584696 press 1 to go to on call person. In the event of an emergency dial 111.
Should a property, for any reason, become unavailable after a booking request is confirmed, Bach Break may offer to shift you into another property than can accommodate your booking either in the existing community or a nearby community. If this is not possible, or accepted by you, Bach Break will cancel the booking and refund the accommodation charges already paid. None of the Bach Break Team or the property owner have any further liability with the unavailability of the property after booking.
16) Business Purposes
The Consumer Guarantees Act 1993 does not apply if the property is used for business purposes.
Any use of amenities, such as bikes, surf boards, kayaks, spa pools, swimming pools, is entirely at your own risk and neither Bach Break nor the property owner will be liable for any injury, loss or damage you or any other person may suffer.
You will advise the Bach Break Team before your departure of any loss or damage that has occurred at the property during your stay.
You will be responsible for the full costs, including the time of Bach Break and/or the owner and its representatives, or repairing or replacing any damaged or lost items.
None of the Bach Break Team, its agents, contractors or property owner will be liable for any event beyond their reasonable control, or for any loss or damage you or any other person suffers during your stay, or for any damage to the property.
These Terms are for the benefit of, and are intended to be enforceable by, the Property owner under the Contracts (Privity) Act 1982.